Practical learning
designed for the public sector

Writing, Communication & Facilitation Training

Build clear, confident and effective communication

Ashwick’s Writing, Communication & Facilitation programs are designed specifically for government environments, helping teams communicate clearly, engage stakeholders and deliver messages with confidence in complex operating contexts.

Our programs focus on practical capability development, equipping participants with tools they can apply immediately to improve writing, communication and facilitation across day-to-day public sector work.

Courses

Government Writing Essentials

Face-to-face or Virtual

Duration: 1 Day

Government Writing Essentials builds core writing capability for public sector professionals responsible for preparing documents, reports and correspondence. This practical program focuses on structuring information, applying plain language principles and tailoring content to different audiences in a government context. Participants develop a disciplined approach to writing that improves clarity, readability and overall communication impact.

By the end of the workshop, participants will:

Apply principles of clear, consistent, and effective government writing
Plan, structure, and draft content using plain language
Write concise, purposeful documents that are easy to read and navigate
Tailor tone, structure, and style to suit audience and purpose
Organise information logically to improve clarity and understanding
Apply practical editing techniques to improve quality and readability
Recognise how effective writing supports engagement and informed decision-making

Tailored to your context

Government Writing – Brief Writing Essentials

Face-to-face or Virtual

Duration: 1 Day

Government Writing – Brief Writing Essentials develops the capability of professionals responsible for preparing briefs that support decision-making in government environments. The program focuses on how to structure complex information, present clear advice and develop concise, evidence-based recommendations for senior audiences. Participants build practical skills to produce briefs that are clear, purposeful and aligned to public sector standards.

By the end of the workshop, participants will:

Understand the purpose and role of briefs in government decision-making
Apply clear and effective structures for drafting different types of briefs
Write concise, well-organised content that supports decision-making
Tailor tone, language, and level of detail for senior audiences
Present evidence, options, risks, and recommendations clearly
Apply editing techniques to improve clarity, accuracy, and usability

Tailored to your context

Government Writing – Correspondence Essentials

Face-to-face or Virtual

Duration: Half Day

Government Writing – Correspondence Essentials strengthens everyday workplace communication by building capability in writing clear, concise and professional emails and correspondence. This practical program focuses on structuring messages, tailoring tone and presenting information in a way that is easy to understand and act on. Participants develop the skills to produce consistent, effective communication across a range of workplace contexts.

By the end of the workshop, participants will:

Identify the purpose and audience of correspondence and adjust tone and content accordingly

Write clear, concise messages that present information in a logical sequence

Structure emails and correspondence to guide reader understanding and action

Apply appropriate levels of formality across different communication types

Recognise and correct common writing issues such as wordiness, ambiguity, and inconsistent tone

Use editing and proofreading techniques to produce accurate, professional communication

Tailored to your context

Effective Workplace Communication

Face-to-face or Virtual

Duration: 2 Days

Effective Workplace Communication builds the capability of professionals to communicate clearly, influence effectively and strengthen working relationships in a public sector context. The program focuses on core communication skills required to engage stakeholders, manage conversations and support organisational outcomes. Participants develop practical strategies to communicate with clarity, confidence and impact in complex environments.

By the end of the workshop, participants will:

Apply core principles of effective communication in workplace contexts
Adapt communication style to suit different audiences and situations
Use influencing techniques to support outcomes and decision-making
Communicate with clarity, confidence, and authenticity
Apply active listening to improve understanding and engagement
Manage difficult conversations more effectively
Use structured approaches to navigate conflict and disagreement

Tailored to your context

Candid and Compassionate Conversations

Face-to-face or Virtual

Duration: 1 Day

Candid and Compassionate Conversations develops the capability to communicate honestly while maintaining trust, respect and strong working relationships. The program focuses on balancing clarity with empathy, helping participants navigate feedback, difficult conversations and high-stakes interactions in a constructive way. Participants build practical skills to address issues early, reduce defensiveness and support healthier team dynamics.

By the end of the workshop, participants will:

Understand how to balance honesty and empathy in workplace communication
Recognise personal communication patterns, particularly under pressure
Deliver clear, direct messages while maintaining trust
Reduce defensiveness in feedback and difficult conversations
Apply active listening and emotional regulation techniques
Address issues early to prevent escalation and resentment
Use structured approaches for high-stakes conversations

Tailored to your context

Confident Communication Under Pressure

Face-to-face or Virtual

Duration: 1 Day

Confident Communication Under Pressure builds the capability to respond confidently and effectively in high-pressure communication situations. The program focuses on moments where individuals are challenged, questioned or put on the spot, helping participants maintain composure and think clearly under pressure. Through practical techniques and structured approaches, participants develop strategies to respond with clarity, confidence and credibility.

By the end of the workshop, participants will:

Recognise when they are in a high-pressure communication moment and respond deliberately
Understand common types of challenging communication situations
Apply structured approaches to maintain composure and clarity under pressure
Use active listening and questioning to improve control of conversations
Deliver clear, assertive responses that maintain credibility and influence
Apply practical strategies to handle difficult questions, pressure, and unexpected interactions

Tailored to your context

Confident Presenting (Core)

Face-to-face or Virtual

Duration: 1 Day

Confident Presenting (Core) builds foundational presentation capability for professionals required to present in workplace settings. The program focuses on structuring content, engaging audiences and delivering messages with clarity and confidence in a public sector context. Participants develop practical skills to manage nerves, communicate key messages effectively and deliver presentations that support understanding and action.

By the end of the workshop, participants will:

Structure presentations clearly with a defined purpose and flow

Tailor content to suit audience needs and expectations

Deliver presentations with greater confidence and control

Use voice, body language, and presence to engage audiences

Present information and data in a clear and persuasive way

Apply techniques to manage nerves and maintain composure

Create presentations that support understanding and action

Tailored to your context

Great Work Presentations (Advanced)

Face-to-face or Virtual

Duration: 2 Days

Great Work Presentations (Advanced) strengthens the capability of professionals to design and deliver high-impact presentations that influence thinking and support decision-making. This advanced program focuses on the full presentation lifecycle, from planning and structuring content through to delivery and audience engagement. Participants apply learning to real presentations, building confidence and improving overall effectiveness.

By the end of the workshop, participants will:

Plan and scope presentations aligned to purpose and audience

Design structured, engaging presentation content

Develop and refine presentation delivery through rehearsal

Apply storytelling and narrative techniques to improve engagement

Deliver presentations with clarity, confidence, and impact

Respond effectively to questions and audience interaction

Adapt presentation approaches for both in-person and virtual environments

Tailored to your context

Successful Stakeholder Engagement

Face-to-face or Virtual

Duration: 1 Day

Successful Stakeholder Engagement builds the capability to develop and maintain strong, productive relationships with stakeholders in a public sector context. The program focuses on understanding stakeholder needs, applying structured engagement approaches and adapting communication to different audiences. Participants develop practical skills to manage expectations, build trust and support successful outcomes.

By the end of the workshop, participants will:

Understand the role of stakeholder engagement in achieving successful outcomes

Identify, categorise, and prioritise stakeholders effectively

Apply structured tools and frameworks to analyse stakeholder needs and perspectives

Adapt communication approaches to different stakeholder types

Build rapport and trust to strengthen working relationships

Apply strategies to manage stakeholder expectations and reduce conflict

Monitor and adjust stakeholder engagement approaches over time

Tailored to your context

Facilitation Skills

Face-to-face or Virtual

Duration: 2 Days

Facilitation Skills builds the capability to plan and lead effective workshops that drive engagement, collaboration and outcomes. The program focuses on designing structured sessions, guiding group discussions and managing dynamics in a public sector context. Participants develop practical facilitation techniques to support participation, maintain focus and achieve clear workshop outcomes.

By the end of the workshop, participants will:

Understand the role and value of effective facilitation

Plan and structure workshops to achieve defined outcomes

Apply facilitation techniques to guide discussions and activities

Manage group dynamics to support participation and progress

Use communication techniques to maintain engagement and focus

Respond to challenging behaviours and situations in group settings

Tailored to your context

Train the Trainer

Face-to-face or Virtual

Duration: Two Days

Train the Trainer builds the capability to design and deliver engaging, effective training that supports learning and behaviour change. The program focuses on adult learning principles, structured session design and facilitation techniques that encourage participation and understanding. Participants develop practical skills to deliver training that is clear, interactive and aligned to workplace outcomes.

By the end of the workshop, participants will:

Apply core principles of adult learning to training design and delivery

Structure training sessions to support engagement and learning outcomes

Use a range of facilitation techniques to encourage participation

Develop clear and effective session plans

Adapt delivery to suit different learners and group dynamics

Apply strategies to manage challenging learner situations

Reinforce learning to support understanding and application

Tailored to your context

Looking for more detail?

For a full breakdown of all programs, learning outcomes and detailed agendas, download our complete training catalogue.

Writing, Communication & Facilitation Training

Build clear, confident and effective communication

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Writing, Communication & Facilitation Training

Build clear, confident and effective communication

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Looking for more detail?

Download the Ashwick Training Catalogue

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