Practical learning
designed for the public sector

Problem Solving & Innovation Training

Strengthen problem-solving and innovation capability

Ashwick’s Problem Solving & Innovation programs are designed specifically for government environments, helping teams analyse challenges, evaluate options and identify better ways of working in complex operating contexts.

Our programs focus on practical capability development, equipping participants with structured approaches to problem-solving, innovation and strategic thinking that support stronger decision-making, service improvement and organisational outcomes.

Courses

Face-to-face or Virtual 

Duration: 1 Day

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Design Thinking helps participants approach complex challenges with a customer-centred and solution-focused mindset in a public sector environment. The program focuses on practical tools and techniques to understand user needs, reframe problems and generate innovative solutions that improve services, processes and organisational outcomes.

By the end of the workshop, participants will: 

  • Understand how design thinking can be applied to complex organisational challenges
  • Apply customer-centred approaches to understand user needs and perspectives
  • Analyse and reframe problems to identify underlying issues
  • Use design thinking tools to generate and refine solutions
  • Apply techniques such as empathy mapping, journey mapping, and ideation
  • Develop and test ideas to improve services and outcomes

Tailored to your context 

Face-to-face or Virtual 

Duration: 1 Day

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Innovation and Continuous Improvement helps participants identify opportunities to improve services, processes and workplace outcomes in a public sector context. The program focuses on practical approaches to generating ideas, evaluating opportunities and implementing sustainable improvements that align with organisational priorities and deliver measurable value.

By the end of the workshop, participants will:

  • Distinguish between innovation and continuous improvement and when to apply each
  • Identify opportunities to improve services, processes, and outcomes
  • Generate and develop ideas for improvement using structured approaches
  • Evaluate and prioritise improvement opportunities based on value and feasibility
  • Apply techniques to trial, test, and refine improvement initiatives
  • Build support and engagement for improvement activities
  • Allocate resources and capability to support successful implementation
  • Monitor and measure the impact of improvements
  • Capture lessons learned to support ongoing improvement

Tailored to your context 

Face-to-face

Duration:  Half Day

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Strategic Thinking for Leaders strengthens a leader’s ability to anticipate change, assess emerging risks and make informed, forward-looking decisions in complex public sector environments. The program focuses on practical approaches to environmental scanning, scenario planning and strategic thinking that support stronger decision-making and long-term organisational outcomes.

By the end of the workshop, participants will:

  • Analyse emerging trends and assess their potential impact on organisational priorities and team performance
  • Apply environmental scanning techniques to inform decision-making
  • Use scenario planning to explore risks, opportunities, and potential futures
  • Integrate forward-looking insights into strategic and operational planning
  • Develop adaptive responses to uncertainty and change
  • Strengthen proactive risk management and innovative thinking within teams

Tailored to your context 

Looking for more detail?

For a full breakdown of all programs, learning outcomes and detailed agendas, download our complete training catalogue. 

Download the Ashwick Training Catalogue
Residual Budget?

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